Refund policy

Sweet Cubby’s Return & Refund Policy

All sales are final, except where required by law. Because our baked goods are perishable and many orders are made specifically for each customer, Sweet Cubby’s does not accept returns or exchanges.

We do not offer refunds for changes of mind, personal taste preferences, customer scheduling changes, or cancellations after an order has been accepted, except where required by law. Changes to confirmed orders are subject to our availability and written approval.

Customers are responsible for providing accurate order details, delivery addresses, and contact information, and for being available at the agreed pickup or delivery time. We do not offer refunds for missed pickups, unsuccessful deliveries caused by incorrect customer information or unavailability, or damage caused by improper storage or handling after receipt, except where required by law.

For custom orders and events, any deposit and cancellation terms will be provided before payment and remain subject to applicable law.

If your order arrives damaged, contains an incorrect item, or has a quality concern, please contact sweetcubbys.nh@gmail.com promptly—preferably within 24 hours—with your order number, a description, and photos when available. Do not consume food you believe is unsafe. We will review the issue and provide any remedy required by law. The requested reporting timeframe does not limit your statutory rights.

Nothing in this policy excludes rights or remedies that cannot legally be waived.

Order acknowledgment and payment disputes: By placing an order with Sweet Cubby’s, you acknowledge that you have read and agree to this Return & Refund Policy, including our final-sale and no-refund terms, except where required by law. Please contact sweetcubbys.nh@gmail.com with any order concerns so we can review them. If a payment dispute or chargeback is filed, Sweet Cubby’s may contest it and submit this policy, any recorded acknowledgment, and relevant order, payment, communication, and fulfillment records as evidence. This policy does not prevent you from exercising dispute rights provided by applicable law or your bank or card issuer, and does not guarantee the outcome of a dispute.