Terms of service
Sweet Cubby’s Terms of Service
These Terms apply to purchases from Sweet Cubby’s LLC, doing business as Sweet Cubby’s (“we,” “us,” or “our”). Please review these Terms, our Return & Refund Policy, and our Privacy Policy before placing an order.
Orders and payment
Customers must provide accurate contact information, order details, and pickup or delivery information. All prices are in US dollars. Applicable taxes and delivery fees are displayed before payment.
Orders are subject to availability and our acceptance. Submitting an inquiry does not reserve a date or confirm a custom order. Custom orders are confirmed only after we approve the details and receive the required payment or deposit.
If we cannot fulfill an order, we will contact you and refund payments for the unfulfilled portion unless you agree to an alternative. We will not charge a higher price or make a material substitution without your approval.
Custom cakes, celebrations, and deposits
Customers are responsible for reviewing and approving flavors, quantities, dates, spelling, designs, and other order details. Handmade products may vary slightly in appearance from photographs or inspiration images.
Deposit amounts, payment deadlines, and cancellation terms will be provided before payment. Deposits are applied toward the agreed order total. Any amount retained following cancellation must comply with applicable law.
Changes to confirmed orders require our written approval and may involve additional charges. We cannot guarantee that changes or rescheduling requests can be accommodated.
Final sales, cancellations, and refunds
Because our products are perishable and often made to order, all sales are final except where required by law. We do not accept returns or exchanges.
We do not provide refunds for changes of mind, personal taste preferences, or customer scheduling changes, except where required by law. Cancellations and other refund requests are governed by our Return & Refund Policy and any agreed custom-order terms.
Pickup and local delivery
Customers must collect orders at the agreed pickup time or provide an accurate, accessible delivery address within our delivery area.
Local delivery carries a $10 fee, which helps cover gas and the time required to bring your treats directly to your door. Any different fee must be disclosed before payment.
Please provide delivery instructions and a working phone number. Delivery windows are estimates unless we expressly agree to a specific time. We will communicate significant delays.
Customer-caused missed pickups or unsuccessful deliveries may require rescheduling and an additional fee disclosed before redelivery. Refund eligibility remains subject to our Return & Refund Policy and applicable law.
Ingredients, allergies, and food handling
Please contact us before ordering if you have an allergy or dietary requirement. We will explain whether we can accommodate your request. A dietary description should not be interpreted as a guarantee against allergen cross-contact unless we expressly confirm that guarantee.
Customers are responsible for following the storage, refrigeration, transport, and serving instructions provided with their order. We are not responsible for deterioration caused by improper handling after receipt, to the extent permitted by law.
Order concerns
For missing items, incorrect orders, damage, or quality concerns, contact sweetcubbys.nh@gmail.com promptly, preferably within 24 hours of receipt. Include your order number, a description, and photos when available. Do not consume food you believe is unsafe.
We will investigate and provide any remedy required by law. The requested reporting timeframe does not limit statutory rights.
Website content and privacy
Our original photographs, text, branding, and designs may not be reproduced for commercial purposes without permission. Customer information is handled according to our Privacy Policy.
Applicable law and changes
These Terms are governed by New Hampshire law, subject to any mandatory protections that apply to your purchase. Nothing in these Terms excludes legally required warranties, remedies, or liability.
Updates apply to orders placed after the revised Terms are posted. Changes do not retroactively alter accepted orders without agreement.
Contact
Sweet Cubby’s LLC
Email: sweetcubbys.nh@gmail.com
Phone: (603) 903-3829