Shipping policy
Sweet Cubby’s Shipping Policy
Shipping with UPS
Sweet Cubby’s ships eligible products through UPS. Shipping availability, rates, and available services are displayed at checkout. Some perishable or custom products may be available only for local delivery or pickup.
Order preparation
Our treats are prepared and packaged with care. Processing time is separate from UPS transit time. Any preparation timeframe or scheduled shipping date listed on the product page or confirmed with your order applies.
Time-sensitive orders should be discussed with us before purchase. An event date entered in an order note does not guarantee arrival by that date.
Shipping rates and delivery estimates
Shipping charges are calculated and displayed before payment. UPS delivery estimates are estimates unless a guaranteed service is expressly identified. Weather, holidays, carrier disruptions, and other circumstances may affect transit times.
Tracking
Once your order ships, we will provide tracking information using the contact details supplied at checkout. Please monitor tracking and arrange to receive your package promptly.
Delivery addresses
Customers are responsible for providing a complete, accurate address that UPS can deliver to. UPS generally requires a street address rather than a P.O. box.
Address changes cannot be guaranteed after shipment. Additional charges caused by customer-provided address errors, redirection, or redelivery may be the customer’s responsibility where permitted by law.
Perishable products
Please bring your package indoors promptly and follow the storage and handling instructions included with your order. Avoid leaving baked goods exposed to heat, freezing temperatures, moisture, or direct sunlight.
We do not provide refunds for deterioration caused by improper storage or handling after receipt, except where required by law.
Delayed, missing, or damaged packages
If your package is delayed, missing, damaged, or arrives with a quality concern, contact sweetcubbys.nh@gmail.com promptly. Include your order number, tracking number, and photos of the packaging and products when available. Retain the packaging for a possible UPS inspection, but do not consume food you believe is unsafe.
We will review the issue and coordinate with UPS when appropriate. A carrier claim does not replace any remedy we are legally required to provide.
Local delivery
Local delivery is separate from UPS shipping and is available for eligible addresses shown at checkout. Our $10 local delivery fee helps cover gas and the time required for Sweet Cubby’s to bring your treats directly to your door.
Please provide accurate delivery instructions and a working phone number.
Returns and refunds
Because our products are perishable and often made to order, all sales are final except where required by law. Please review our Return & Refund Policy for additional details.
Contact
Sweet Cubby’s LLC
sweetcubbys.nh@gmail.com
(603) 903-3829